EscapeAssist Privacy Policy

Introduction

We understand that your privacy is important to you and that you care about how your personal data is used. When requesting a live demo and/or signing up for our software services via our website, you may be asked to enter your name, email address, zip code, phone number and/or other details which are required in order for us to provide you with our escape room software services. All personal information that we may require will be collected, used and held in accordance with relevant data protection laws.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our website. If you do not accept and agree with all terms of this Privacy Policy, you must stop using our website and services immediately.

We reserve the right to revise this Privacy Policy at any time without notice. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our website following the alterations. We recommend that you check this page regularly to keep up-to-date.

Our Business Information

This website and our escape room software are owned and operated by BKXYZ Ltd. dba EscapeAssist, a corporation having a principal office located at 95 Mortimer Street, Suite 225, London, United Kingdom W1W 7GB. Our email address is info@escapeassist.com

How We Use Your Personal Information

We use your data to provide you with great services. That includes doing things like:

Managing this website to ensure everyone gets the best experience, performing market research to understand our customer’s views, reaching out for feedback, reviews, and testimonials and personalising our content to make our services more useful to escape room owners like you.

Keeping you up-to-date and informed and responding to your enquiries such as notifying you in case of business disruptions, technical difficulties, software feature releases, and highlighting promotions we think you will be interested in.

Legal, regulatory or business reasons such as assisting with crime and fraud prevention and ensuring we provide the services you have selected.

How We Protect Your Personal Information

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our website as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or when we accesses their information to maintain the safety of your personal information.

All financial transactions are processed through a gateway provider (Stripe or PayPal) and financial details are not stored or processed on our servers.

Should a data breach occur, we will notify you via email as soon as possible.

Finally, we will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Use of Cookies

We collect information about your usage and activity on our website using certain technologies, such as cookies, web beacons, and other technologies.

First-party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our website and to provide and improve our products and/or services. For example, session cookies allow you to carry information across pages of the website, and avoid you having to re-enter information.

We also use session cookies to collect information about your device including its IP address (a unique identifier of your device), operating system and browser type. This helps us ensure that content from our website and social media pages is presented in the most effective manner for you and your device. We also collect information about browsing actions and patterns.

By using our website, you may also receive certain third-party cookies on your computer or device. Third-party cookies are those placed by websites, services, and/or parties other than us. Third-party cookies are used on our website for analytics, marketing and operational purposes (for example Google Analytics).

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete cookies on your computer or device at any time, however you may lose any information that enables you to access our website more quickly and efficiently including, but not limited to, login and personalisation settings.

How You Can Request/Control Your Personal Data

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to our email or postal address stated above. We reserve the right to request documentation to verify your identity.

If you believe the personal data we have for you is incorrect, please contact us so we can update it and keep our records accurate.

You have the ability to restrict our use of your personal data. For example you have options to opt out of marketing emails by unsubscribing. In addition, you are entitled to ask us to delete your personal data. However, there may be circumstances when we are legally entitled/required to retain it.